Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 0208 843 2000, Monday to Friday from during our Opening Times
• visit the surgery and speak with a receptionist, Monday to Friday during our Opening Times
• using the GP online system – SystmOnline

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• phone us on 0208 843 2000, Monday to Friday during our Opening Times
• visit the surgery and speak with a receptionist, Monday to Friday during our Opening Times
• using the GP online system – SystmOnline
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.

Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 0208 843 2000, Monday to Friday during our Opening Times
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you, however, if you need a home visit please contact the surgery as early as possible in the morning, before 10:00, and give one of our receptionists your specific details.

Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.